Question 1

Is self-check-in available?

Accepted Answer

Yes. All properties feature secure keyless entry. Guests will receive a unique code prior to arrival, so there’s no need to coordinate key hand-offs.

Question 2

Check-In & Check-Out

Accepted Answer

Check-in is at 4:00 PM, check-out at 10:00 AM. Early check‑in may be available subject to cleaning availability . Early Check-In Fees (when available) Up to 2 hours early: $100 flat 3–4 hours early: $200 flat Late Check-Out Fees (when available) Up to 2 hours late: $100 flat 3–4 hours late: $200 flat All options are subject to cleaning schedules and must be confirmed in advance, ideally at least 48 hours prior to arrival or departure. Please note: on days with same-day back-to-back reservations, early check-in and late check-out cannot be accommodated.

Question 3

What is the minimum night stay requirement?

Accepted Answer

Most homes require 2–3 nights, with longer stays (4–7 nights) during summer, holidays, and festivals.

Question 4

Can we host weddings or large events?

Accepted Answer

Our homes are for lodging, not weddings or commercial events. Family reunions, retreats, or milestone birthdays may be approved with prior notice, an event fee, and additional security deposit.

Question 5

What is your cancellation policy?

Accepted Answer

All reservations are non-refundable. Because we understand plans can change unexpectedly, we strongly encourage guests to purchase travel insurance, which can help protect your investment should you need to cancel. Why no refunds? Once you reserve, we immediately block those dates on our calendar and dedicate cleaning and preparation resources to your stay. This means we often turn away other groups for those same dates, and our team incurs costs regardless of whether you arrive. For fairness and consistency, we uphold a no-refund policy across all bookings. Travel Insurance Option: To give you peace of mind, we recommend protecting your trip with travel insurance. You can explore options here: Nationwide® Travel Protection .

Question 6

Are linens, towels, and toiletries provided?

Accepted Answer

Yes. All homes include premium hotel-quality linens, bath towels, and starter sets of toiletries (shampoo, conditioner, body wash, and hand soap). Pool and spa towels are provided onsite, but we ask that you use your own towels when visiting our lovely beaches.

Question 7

Is there a fully equipped kitchen?

Accepted Answer

Absolutely. Each property has a full kitchen stocked with cookware, dishes, glassware, utensils, coffee makers, and large-group essentials such as griddles, crockpots, and serving platters.

Question 8

Do your homes have hot tubs, fire pits, or grills?

Accepted Answer

Yes! Many of our homes feature private hot tubs, outdoor fire pits, and gas or charcoal grills. Please check the individual listing for details.

Question 9

Is Wi-Fi available and reliable for remote work?

Accepted Answer

Yes, all properties offer high-speed Wi-Fi suitable for video calls and streaming. Some rural areas may experience occasional bandwidth limitations, but we do our best to provide business-class service.

Question 10

What if we forget items after we've left?

Accepted Answer

Our team can pack and ship any leftover items for a fee of $35 + the cost of shipping.

Question 11

How many cars can we bring?

Accepted Answer

Parking varies by property. Most homes accommodate 6–10 vehicles, but please review your specific rental’s parking guidelines. RVs, campers, and trailers must be approved in advance.

Question 12

Are the sleeping arrangements suitable for both adults and children?

Accepted Answer

Yes. Each home offers a mix of king/queen bedrooms, some with bunk rooms. Our bunk rooms are perfect for kids, and many are adult-sized for fun and flexibility.

Question 13

Is the property handicap accessible?

Accepted Answer

The Lake Ann Lodge features main-level, roll-in bedrooms and bathrooms, but not all are fully ADA-compliant. Please contact us with your accessibility needs prior to booking.

Question 14

Can we rearrange furniture to suit our group?

Accepted Answer

Furniture must remain in its designated place to protect flooring and ensure the home is staged consistently. If you need special setups (e.g., for a meeting or retreat), let us know in advance.

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